For information on Hugs For L.I.F.E. Inc. policies, please click on the following:

1. Payment Methods
2. Where We Ship
3. Returns
4. Damaged Goods
5. Offline Orders
6. Delivery Times and Shipping Details
7. Taxes

1. Payment Methods:

Presently, the payment methods we accept for online orders are VISA, Mastercard, American Express, and Discovery.

We use PayPal to process the order. You do not need to have a Paypal account in order to make a purchase on our website. Follow the instructions once you proceed to checkout.

2. Where We Ship:

Currently we only accept orders, through our website, from United States or Canadian credit card holders and we only ship to Canada and the continental US, not including Alaska, Hawaii and Puerto Rico. Please call us directly to make arrangements to ship elsewhere in the world.

If you are not satisfied with your Hugs order, you bought online at Hugs For L.I.F.E. Inc., for whatever reason, it is possible to return it within 15 days of receiving your order.

When returning product, original shipping fees are not refundable. The customer is responsible for return shipping charges. We cannot accept COD deliveries. We highly recommend you insure your return shipment.

Ship all returns prepaid, by insured Surface Mail (United States Postal Service). We will not accept returns from the United States that are sent via courier. Why? Because Customs would impose brokerage / duty fees on Hugs For L.I.F.E. Inc. as though we were accepting goods from a U.S. supplier.

Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

To avoid unnecessary delays, please write "Canadian Goods Returning" on the outside of the package.

If your order arrived damaged, please contact us and return it immediately. If the error is ours, you will not be charged for additional shipping costs. We will then re-send your new order at no cost to you.

5. Offline Orders:

If you are uncomfortable ordering products through the Internet, feel free to email, fax, mail or phone us with your order. We do not have  a store front and arrangements to stop by our office require an appointment to be arranged in advance.  Our hours and contact information are as follows:

One Banigan Drive
Toronto, Ontario
M4H 1G3 Canada

Local: (416) 422-2134 ext. 225
Fax: (416) 422-1394

Hours (Eastern Standard Time):
Monday-Friday 8:30AM-5:00PM

6. Delivery Times and Shipping Details:

To have your order delivered prior to xmas all orders must be received by Wed. Dec. 17th.  Otherwise, orders will be sent out after Jan. 4th, 2009.

We will contact you within 2-4 business days to confirm that we have received your order and begin processing your purchase.

Our orders are mostly shipped via Canada Post using the Expedited mail service. The delivery time does not include the time required for Hugs For L.I.F.E. Inc. to process, package and ship your order (usually 2-4 days).

From time to time, we may have to choose a carrier other than Canada Post. Our primary carrier may have difficulty completing a shipment on time, while another may not. Situations like natural disasters, work stoppages, service delays, etc. may arise.

US Shipping Info:

Orders shipped to the United States are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. These charges will be calculated and billed directly to you. While these charges are usually relatively small, please be aware that they do exist. An invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Please note: Hugs For L.I.F.E. Inc. is unable to provide estimates for any customs fees; check with your local customs office for more information.


7. Taxes:

Taxes are calculated based on where products are shipped to, not where they are ordered from. Customers requesting products be shipped to the United States are not subject to Canadian taxes.

Anywhere in Canada - g.s.t. plus p.s.t (where applicable)

United States - 0%